ATX Pop Art | Refund and Returns Policy

Refunds and Returns Policy

OVERVIEW

Welcome to ATX Pop Art by Benjamin Johnson! We appreciate your interest in our artwork and are committed to ensuring your satisfaction. Here’s an overview of our return policy:

- Artwork Design: All our artworks are exclusively designed in-house by Benjamin Johnson. If you feel that the artwork doesn’t align with your vision, we encourage you to collaborate with Benjamin directly. He will work with you to make the necessary adjustments and bring the artwork closer to your vision.

- Refunds: Refunds for artwork design are determined based on the quoted price presented during the initial phase. Please note that Benjamin retains his design fee in such cases. However, if you have opted for custom printing and no printing has been processed yet, you are eligible for a full refund of the printing fee paid.

- Damaged or Flawed Prints: In the event that your print arrives damaged or exhibits any flaws, please notify Benjamin within 15 days of receiving the artwork. We stand behind the quality of our prints, and in such cases, we offer two options. You can either receive a refund for the damaged print or request a replacement print at no additional cost. However, depending on the specific materials used or circumstances, there may be a fee associated with returning the prints or reprinting. These situations are handled on a case-by-case basis, and Benjamin will assess the best solution for you.

We strive to ensure your complete satisfaction with our artwork and services. Please reach out to Benjamin directly to discuss any concerns or issues you may have, and he will be more than happy to assist you.

REFUNDS

We want to ensure your satisfaction with our artwork, and our refund policy is designed to address various scenarios. Here’s how it works:

- Artwork Design Refunds: Refunds for artwork design are determined based on the quoted price presented during the initial phase. Please be aware that Benjamin retains his design fee in these cases. This policy ensures that the creative effort and time invested in designing your artwork are acknowledged.

- Custom Printing Refunds: If you have opted for custom printing and no printing has been processed yet, you are eligible for a full refund of the printing fee paid. We understand that circumstances may change, and we want to accommodate your needs if you decide not to proceed with the custom printing before production begins.

Refund Process:

1. Once we receive your returned item, we will promptly inspect it. [Not all items are expected to be returned.]

1. We will send you an email to notify you of the receipt of your return and provide an update on the status of your refund.

1. If your return is approved, a credit will be applied to your credit card or original method of payment within a certain amount of days, as per the policies of your financial institution.

Late or Missing Refunds: If you haven’t received your refund yet, we recommend taking the following steps:

1. Double-check your bank account to ensure the refund hasn’t been credited.

1. Contact your credit card company as there may be processing time before the refund appears on your statement.

1. If necessary, contact your bank to inquire about any delays or pending transactions related to your refund.

If you have completed these steps and have not received your refund, please reach out to us at atxpetportraits@gmail.com. We will be happy to assist you further.

Sale Items: Please note that sale items are final and cannot be refunded. Refunds are only applicable to regular-priced items.

We value your satisfaction and aim to address any concerns or inquiries promptly. If you have any additional questions or require further assistance, please don’t hesitate to contact us at atxpetportraits@gmail.com.

EXCHANGE

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at atxpetportraits@gmail.com

Refunds and Returns Policy

OVERVIEW

REFUNDS

EXCHANGE

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